Frequently Asked Questions

Professionally installed hardwired IP camera systems typically last 10-20+ years with minimal maintenance. Unlike wireless cameras that need battery replacements and frequent updates, wired systems offer superior longevity and reliability for both residential and commercial properties in Melissa.

Complete installation includes cable routing, camera mounting, NVR configuration, network setup, motion detection calibration, phone app setup, and system training. We handle all technical aspects from planning to final walkthrough, ensuring your system works perfectly from day one.

Yes, we install customer-supplied equipment from Lorex, Reolink, Ring, Arlo, Nest, Ubiquiti, Swann, and other brands. Installation includes full configuration, app setup, and training at $200 per device or $150/hour, plus travel and materials fees.

Hardwired cameras offer superior reliability, no battery maintenance, consistent network connection, and 10-20 year lifespans. Wireless systems suffer from signal drops, require regular battery changes, and often need replacement within a few years of installation.

Pricing depends on camera count, resolution (1080p, 2K, or 4K), AI detection features, two-way audio, cable run complexity, and add-ons like network drops or monitor mounting. We provide transparent quotes with detailed breakdowns and no hidden fees.

Yes, hardwired NVR systems continue recording locally during internet outages. Cameras connect directly to the NVR via Ethernet, storing footage on the hard drive. You'll lose remote viewing temporarily but all video is safely recorded.

We provide a 3-year equipment warranty on cameras and NVRs purchased through us, plus 1-year installation warranty on our work. Lifetime remote tech support is included for system troubleshooting, app assistance, and configuration changes.

Yes, as long as your NVR has available channels and network capacity. We assess your current setup, run new cabling, mount additional cameras, and integrate them seamlessly. We also repair and upgrade poorly installed systems from other companies.

We conduct a property walkthrough to evaluate entry points, blind spots, and coverage priorities. Every installation includes a detailed map showing camera positions, cable routes, and equipment locations before work begins, eliminating surprises.

We serve Melissa, Anna, Van Alstyne, Princeton, Frisco, Prosper, Allen, Mesquite, Wylie, Plano, and Central DFW. Our owner-operated service provides faster response times and personalized attention compared to large national companies.